I think this will be the last post about this. Not necessarily because I am satisfied though. But I’m tired of it
I got my email response 21 hours after my email to them. I’m still waiting on a phone call from a week ago though. It was obvious from their email that they don’t understand my frustration. The instructions were to give them the order numbers (they have access to my account, aren’t they smart enough to figure this out themselves? Especially since I gave order numbers which were documented when I tried calling) and they would reverse my orders. Then I could re-order those books.
My reply email told them I could afford the 21 cents on my debit card, but I just wanted them to fix this. And I was still waiting on that supervisor return phone call. I also told them their customer service has some giant problems.
But I wanted to use up my gift card and downloaded a book yesterday…and it went through the correct way.
I’m still very disappointed with BN.